Meeting with the Red Cross Team

At the busy ED at the Princess of Wales Hospital, Bridgend AM Carwyn Jones was pleased to meet with Jim Rees, Winter Pressures Service Manager with the Red Cross and the small team of Red Cross staff and volunteers.

Teams from the Red Cross have been working in seven Emergency Departments during the winter months providing non-clinical support to patients and their families to take some of the pressure off the medical professionals so that they have more time to concentrate on meeting health needs. This prevents patients from getting stuck in hospital unnecessarily, relieves pressure on the system and gives peace of mind to doctors and nursing staff that patients are receiving continuity of care when they go home. The Princess of Wales Hospital is one of seven hospitals that they have supported this winter.

Red Cross volunteers support patients and their families with non-medical assistance. Some of the things they do include collecting medication and test results, accompanying patients to other hospital departments such as X-ray and offering emotional support.

Mr Jones said “ Standing in the middle of the busy ED, it was immediately apparent the difference that the Red Cross team make. Even during my short visit, members of the Red Cross team provided much needed reassurance to one patient, sat with another and helped to change beds. Speaking to Mr Rees and the team, they explained about their role within the POW and also about their work helping patients who have left hospital. In some cases, this varies from helping people with shopping, making sure there is something in the fridge and ensuring that patients have the right care. It is clear that patients and staff see the team as a very welcome addition.”